Feedback and Complaints

 

We value your feedback

At Teen Challenge QLD, we are committed to providing safe, respectful and high-quality services. Your feedback helps us improve our services and better support the individuals and families we serve.

 

If you have a compliment, suggestion, concern or complaint, we encourage you to let us know.

 

How to provide feedback or make a complaint

You can provide feedback or make a complaint by:

• completing our online Feedback and Complaints Form 

• speaking with a member of our team – Ph: 07 3422 1500

• contacting us via email - tcqld@teenchallenge.org.au

• writing to us. – PO Box 1167, Toowoomba QLD 4350

 

What you can expect

We are committed to managing feedback and complaints in a fair, respectful and confidential manner. Every concern raised with us is taken seriously and considered carefully. Where appropriate, we will review or investigate the matter, keep you informed of the progress and advise you of the outcome. Feedback also helps us identify opportunities to improve the quality of our services.

 

If you are not satisfied

If you are not satisfied with the outcome of your complaint, you may request that the matter be reviewed. You also have the right to contact an appropriate external agency if you believe your complaint has not been appropriately addressed.