PRIVACY POLICY
Teen Challenge Care (QLD) Ltd Privacy Policy
Teen Challenge QLD, ("we", "our" or "us") is committed to protecting the privacy of all individuals who interact with our organisation. This includes clients, prospective clients, family members, employees, volunteers, Board members, contractors, donors, supporters, website users and other stakeholders.
We recognise the importance of protecting personal information and are committed to managing it responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information, as well as how individuals can access or correct their personal information or make a privacy complaint.
Teen Challenge QLD manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Introduction
Teen Challenge QLD, ("we", "our" or "us") is committed to protecting the privacy of all individuals who interact with our organisation. We recognise the importance of safeguarding personal information and are committed to managing it responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information, as well as how individuals can access or correct their information or make a privacy complaint.
Teen Challenge QLD manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
The personal information we collect will depend on your relationship with Teen Challenge QLD and the services you access.
We may collect information including:
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your name, address, telephone number and email address;
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date of birth;
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emergency contact details;
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health or medical information where relevant to the services we provide;
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information relating to support needs;
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employment or volunteer application information;
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donation and payment information;
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correspondence and communications with us; and
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information you provide through our website, online forms or social media channels.
We only collect personal information that is reasonably necessary for our functions and activities.
3. How We Collect Personal Information
Where practicable, we collect personal information directly from you.
Information may be collected when you:
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enquire about our services;
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complete an application or referral form;
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participate in one of our programs;
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make a donation;
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subscribe to our communications;
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apply for employment or volunteer opportunities;
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contact us by telephone, email or through our website; or
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interact with us via social media.
In some circumstances, and where permitted by law, we may collect information from third parties such as healthcare providers, referrers, government agencies, schools, authorised representatives or other organisations involved in supporting you.
4. Why We Collect Personal Information
Teen Challenge QLD collects personal information to enable us to effectively carry out our charitable purposes and provide safe, appropriate and high-quality services.
We may use your information to:
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assess eligibility for services;
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provide rehabilitation, accommodation, family support and other programs;
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communicate with clients, families, donors, volunteers and supporters;
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respond to enquiries;
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recruit and manage employees and volunteers;
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process donations;
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meet contractual, legal and regulatory obligations;
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improve our services; and
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manage the administration of our organisation.
Where required by law, or where practicable, we will advise you if certain information is mandatory and the consequences of not providing it.
5. Disclosure of Personal Information
Teen Challenge QLD respects your privacy and will not sell or rent your personal information.
We may disclose personal information:
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with your consent;
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where required or authorised by law;
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to government departments or funding bodies where required;
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to healthcare professionals or other service providers involved in your care or support;
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where necessary to protect the safety or wellbeing of a person;
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to emergency services;
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to law enforcement agencies where legally required; or
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to contractors or service providers who assist us to operate our organisation and who are required to protect your information.
We only disclose the information that is reasonably necessary for the relevant purpose.
6. Storage and Security of Personal Information
Teen Challenge QLD takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored in both electronic and paper-based systems.
We maintain appropriate security measures, including secure storage, controlled access to information, password-protected systems and secure disposal processes.
Only authorised personnel who require access to personal information to perform their duties are permitted to access it.
7. Information Collected Through Our Website
When you visit our website, certain information may be collected automatically through cookies, analytics tools and website logs.
This information may include:
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your IP address;
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browser type;
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operating system;
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pages visited;
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time and date of your visit; and
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referring website.
This information is generally used to improve website performance, security and user experience and does not ordinarily identify you personally.
You may choose to disable cookies through your web browser; however, this may affect the functionality of some parts of our website.
8. Overseas Disclosure
Teen Challenge QLD does not generally disclose personal information to overseas recipients.
Where we use reputable cloud-based technology providers whose servers may be located outside Australia, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with Australian privacy legislation.
9. Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you or request that inaccurate, incomplete or out-of-date information be corrected.
Requests should be made in writing to the Executive Director using the contact details provided below.
We will respond to requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
10. Data Breaches
Teen Challenge QLD takes all actual and suspected data breaches seriously.
If an eligible data breach occurs, we will respond in accordance with the requirements of the Privacy Act 1988 (Cth) and the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
11. Privacy Complaints
If you believe your privacy has been breached, you may make a complaint by contacting our Executive Director.
We will:
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acknowledge your complaint within five (5) business days;
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investigate the matter fairly and impartially;
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provide a written response, where reasonably practicable, within 30 calendar days; and
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advise you of any further review options if you are dissatisfied with the outcome.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
Mail:
The Executive Director
Teen Challenge QLD
PO Box 1167
TOOWOOMBA QLD 4350
Website Feedback and Complaints Online Form:
13. Changes to this Privacy Policy
Teen Challenge QLD may update this Privacy Policy from time to time to reflect changes in legislation, organisational practices or the services we provide.
The current version of this Privacy Policy will always be available on our website.